AI is best at routine questions, routing and first drafts. People are best at complaints, exceptions and anything that needs judgement or empathy.
What can AI take off the queue?
Common questions
Order status, policies and opening hours can be answered from your own information.
Routing
Requests are categorized and assigned the moment they arrive.
What should stay human?
Complaints and exceptions
Customers with a problem deserve a person who can make a call.
